Terms + Conditions

This website and online store is operated by Siliguri Pataka (“we”, “us”, “our”), serving customers in Siliguri, West Bengal.

• Address: Siliguri, West Bengal, India
• Email: dipakh810@gmail.com
• Phone / WhatsApp: +91 86175 13004

You can shop as a guest or sign in with your email address. To sign in, we email you a 6-digit one-time code that is valid for 10 minutes. Keep access to your email account secure; anyone who can read your email can sign in to your Siliguri Pataka account.

You must be 18 or older to place an order. The details you give us (name, phone, email and address) must be accurate and your own.

• Product photos and pictures are for illustration. The look of crackers and packaging, and the look and taste of sweets, can vary slightly between batches.
• All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
• If a product is listed at a wrong price because of an obvious error, we may cancel the order and refund any amount paid in full.
• Coupon codes are subject to their own conditions, cannot be exchanged for cash, and only one coupon can be used per order.

Your order is confirmed when we show you an order confirmation (and, if you gave an email, send it to you). For UPI orders this happens only after your payment is received.

We may refuse or cancel an order if a product is out of stock, the price was listed in error, the delivery address is outside Siliguri, or we suspect fraud or misuse. If we cancel an order you have paid for, we refund the full amount.

UPI. At checkout we show a UPI QR code and an exact amount to pay, which may differ from the order total by a few paise so we can identify your payment. Please:

• pay the exact amount shown, including paise, to the UPI ID shown on the checkout page only;
• complete the payment within the 10-minute window shown on screen;
• keep your UPI transaction reference (UTR) until your order is confirmed.

If you paid a different amount, paid after the window ended, or paid but did not receive a confirmation, contact us with your UTR. We will either confirm your order or refund the money.

We never ask for your UPI PIN, card number, OTP from your bank, or bank login, and we do not store them. Payments are made from your own UPI app and bank.

Cash on Delivery (COD). Where available, COD orders carry a COD fee of ₹40, shown at checkout. We may ask you to verify your phone number first. COD may be unavailable for some orders or addresses, and we may stop offering COD to customers who repeatedly refuse deliveries.

• We deliver only within Siliguri, usually the same day or the next day. The minimum order is ₹2,000 (before discounts), and delivery is free.
• Every order includes 1 lighter free of charge, one per order, handed to the adult who receives the delivery. It has no cash value and is not refundable.
• Delivery times shown are estimates. Delays caused by festival traffic, weather, local restrictions or other events outside our control can happen.
• Please give a complete and correct address and a reachable phone number. Crackers must be received by an adult. If we can't deliver because the address was wrong or nobody was available, we'll contact you to arrange another delivery.
• You can follow your order from My Orders or the Track Your Order page.

You can cancel an order free of charge before it is out for delivery by contacting us with your order number. After that it cannot be cancelled, but the returns section below still applies.

For safety and hygiene reasons we cannot take back crackers or sweets once delivered, and we cannot accept change-of-mind returns.

We will replace the item or refund you if your order arrives:

• damaged, leaking or tampered with;
• with a wrong or missing item; or
• expired or otherwise not fit to eat (sweets).

Contact us within 48 hours of delivery with your order number and clear photos of the parcel and product. We may ask you to return the item; if so, we arrange or pay for the return.

Refunds are processed within 5–7 business days of approval. UPI payments are refunded to the UPI account they came from. For COD orders, we refund to a UPI ID or bank account you give us. Your bank may take a few more days to show the credit.

Crackers can cause injury and fire if misused. Read the instructions on every pack, use crackers only in open spaces, keep them away from children unless an adult is supervising, and follow the timings and rules set by the authorities in Siliguri and West Bengal. You are responsible for how crackers are stored and used after delivery. Sweets may contain milk, nuts, sugar and other allergens, so please check before eating if you have allergies.

You agree not to:

• place fake orders, misuse coupons, or attempt fraudulent payments or chargebacks;
• attempt to access accounts, orders or systems that are not yours;
• copy, scrape or resell our content, or disrupt the website.

We may suspend access or cancel orders connected to misuse.

The Siliguri Pataka name, logo, text, photos and design of this website belong to us or our licensors. You may not use them without our written permission.

We take reasonable care to describe products accurately and deliver them in good condition. To the extent the law allows, our total liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or unforeseeable losses.

Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

How we collect and use your personal data is explained in our Privacy Policy.

These terms are governed by the laws of India. We will try to resolve any complaint with you directly first. Subject to your rights under consumer protection law, the courts at Siliguri have jurisdiction.

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:

• Name: Customer Care, Siliguri Pataka
• Email: dipakh810@gmail.com
• Address: Siliguri, West Bengal, India

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

We may update these terms from time to time. The version on this page, with its “last updated” date, applies to orders placed from that date.