Everything about getting your Diwali order to you in Siliguri: the minimum order, delivery charges, how long it takes, and what to do if something isn't right. The full rules are in our Terms + Conditions. Still have a question? Contact us.
1. Where we deliver
We deliver only within Siliguri, including Hill Cart Road, Sevoke Road, Burdwan Road, Pradhan Nagar, Hakimpara, Subhaspally, Deshbandhu Para, Ashighar, Champasari, Salugara, Matigara, Shivmandir. See all our delivery areas. We can't deliver orders to addresses outside Siliguri, and crackers are not sent by courier to other cities. If you enter an address outside Siliguri, we'll contact you to cancel the order and refund any payment.
2. Minimum order and delivery charges
| Order value (before discounts) | Delivery |
|---|---|
| ₹2,000 or more | Free |
| Below ₹2,000 | Order can't be placed (minimum order ₹2,000) |
| Free gift | 1 lighter free with every order |
| Cash on Delivery | + ₹40 COD fee |
3. When will my order arrive?
- Packing: we pack your order within the same day after it is confirmed (UPI orders are confirmed once your payment is received).
- Delivery: the same day or the next day within Siliguri, depending on when you order and your area. In the last days before Diwali and Kali Puja, please order early.
These are estimates. Festival traffic, weather or local restrictions can occasionally cause delays.
4. Tracking your order
Once your order is out for delivery, the details appear under My Orders (if you signed in with your email) and on the Track Your Order page using your order number or phone number.
5. Address and delivery attempts
- Please enter a complete address with a landmark and a phone number our delivery person can reach.
- Need to change the address? Contact us before the order is dispatched.
- If we can't deliver because the address was incomplete or nobody was available, we'll contact you to arrange another delivery. Crackers are not left unattended at the door.
6. Cancelling an order
You can cancel for free any time before your order is out for delivery. Contact us with your order number. If you paid by UPI, you get a full refund. After that an order can't be cancelled, but the return rules below still apply.
7. Returns and replacements
For safety and hygiene reasons we can't take back crackers or sweets once they are delivered, and we can't accept change-of-mind returns. But if something is wrong with your order, we'll make it right. We replace the item or refund you if it arrives:
- damaged, leaking or tampered with;
- with a wrong or missing item;
- expired or not fit to eat (sweets).
8. How to report a problem
- Within 48 hours of delivery, contact us with your order number.
- Attach clear photos of the outer parcel, the shipping label and the product. An unboxing video helps.
- We reply within one business day. If we need the item back, we arrange the pickup or cover the return cost.
- You choose a replacement or a refund.
9. Refunds
- Approved refunds are processed within 5–7 business days.
- UPI payments are refunded to the same UPI account they came from.
- For Cash on Delivery orders, we refund to a UPI ID or bank account you share with us.
- Your bank may take a few extra days to show the credit.
- Paid but didn't get an order confirmation? Send us your UTR. We'll confirm your order or refund the full amount.