This policy covers everything you order from Siliguri Pataka in Siliguri. See also our Delivery & Returns and Terms + Conditions.
1. Cancelling an order
You can cancel free of charge any time before your order is out for delivery. Contact us or WhatsApp +91 86175 13004 with your order number. If you paid by UPI, you get a full refund. Because we deliver the same day or the next day, please contact us quickly.
2. What can be returned
| Product | Our policy |
|---|---|
| Crackers and combos | No change-of-mind returns, for safety. Replaced or refunded if damaged, wrong or missing. |
| Mithai and sweets | No returns once delivered, for hygiene. Replaced or refunded if damaged, wrong, expired or not fit to eat. |
| Gift hampers | Replaced or refunded if damaged, wrong or missing items. |
| Rangoli, diyas and decor | Replaced or refunded if damaged or wrong. |
| Free lighter | A free gift with no cash value, so it is not refundable. |
3. How to report a problem
- Within 48 hours of delivery, contact us with your order number.
- Send clear photos of the box and the product.
- We reply within one business day and arrange a replacement or a refund.
4. How refunds are paid
- Approved refunds are processed within 5–7 business days.
- UPI payments are refunded to the same UPI account.
- For Cash on Delivery orders, we refund to a UPI ID or bank account you share with us.
- Paid but didn't get an order confirmation? Send us your UTR. We'll confirm your order or refund the full amount.
5. Orders outside Siliguri
We deliver only within Siliguri. If an order has an address outside Siliguri, we'll contact you to cancel it and refund any payment in full.